Customer Service

    Shipping & Delivery
    Track Supermarket uses EMS/Japan Post to ship all items. This is an express air service which is very efficient, and safe. EMS requires a signature upon delivery and generally from the time of dispatch, a package will take 4-5 days to arrive at your door! Items are insured, and trackable online at post.japanpost.jp
    We try to ship everything on the day following payment, but sometimes items have been sold in the physical store in Osaka, or on eBay resulting in an out of stock item. In this case it is usual for restocking to take 1-10 days. Some items may take more time but generally it is stated in the description. You will receive email notification if this is the case, and given the option to cancel the order, wait for the parts to arrive, or change your parts preference. We try to get everything moving as soon as possible, but sometimes we ask you to be patient for some harder to get, or low stock parts. Please email us at the time of ordering, to notify us of any outstanding circumstances which require you to receive the package very promptly. We know some of your are buying for birthday or Xmas gifts, or need the parts for track racing meets. :)
    Privacy & Security
    We keeps it private.
    Returns & Replacements
    If you receive the wrong item, or you feel there was an error in shipping by us, please contact us so we can work with you to resolve the situation. In this case, and if we were at fault, we would cover additional shipping costs. Unless an error was made on our part, we do not offer cash refunds, but can offer store credit equal to the value of the returned parts. Parts and packaging must be in the same condition that you received them in, and parts must be in still as-new condition. In these cases, all shipping costs would be covered by the customer. Finally, we do not accept returns in cases where the customer has simply changed their mind about a purchase. Please email us for any compatibility or size related questions. We can not offer returns for items which are claimed to have been purchased by mistake so please check the specs, and ask your questions before checking out! :) Thank you.
    Ordering
    Put the stuff you want in your shopping cart, choose your payment method, and check out. It's that simple folks!
    Payment, Pricing & Promotions
    Paypal is a welcome form of payment as well as Credit card payment. You do not need a Paypal account to complete payment at Track Supermarket.
    Viewing Orders
    For customers that register on Track Supermarket, once logged into your account, you can view pending orders. For those who did not register, you may search for an order status but inputting your order number on the "Orders and returns" page.
    Updating Account Information
    Log into your account and update!